Prescription and Services

How do I fill a new prescription?

1) The fastest way is to have your doctor FAX the prescription in to us at (909)949-2188

2) Your doctor can also CALL the prescription in to us at (909)949-6889 

3) If you have the prescription hardcopy, FAX the prescription to us at (909)949-2188 or EMAIL a .jpg or .pdf image to

We will need the original prescription hardcopy before we make your compound.

MAIL the prescription to:
Wells Pharmacy, Inc
534 N Campus Ave,
Ontario, CA 91764

Or drop off your prescription.

Does my insurance cover compounded medicines?

Depending on your insurance plan, patients may be reimbursed by sending in claim forms. We suggest that you consult with your insurance provider for eligible benefits.

What is the cancellation policy for consultation appointments?

Wells Pharmacy operates a cancellation policy for all scheduled appointments. Cancellation made within 24 hours, non-attendance or late arrival of a scheduled appointment for any reason forfeits your appointment. No refund and no customer credit in full or partial will be given. Wells Pharmacy has the right to deny make-up sessions or rescheduling of further appointments until outstanding fees are paid and is at the discretion of the Practice Manager.
Cancellation received at least 24 hours before the appointment time, a full refund will be issued less a $15 administration fee. If cancelling the appointment yourself please email for a refund.

How do I order a refill if there are no refills left?

You can request for refills online or call us at (909) 949-6889. We will contact the prescriber for refills.

As a patient, what are my responsibilities?

We care about your health and advise that you follow your doctor's instructions in regard to the prescribed medications. You should provide timely feedback and observations regarding your medical conditions to your doctor and pharmacist.
Contact the doctor if
1) Your symptoms get worse
2) Your symptoms last a long time
3) You develop signs of severe reactions such as rash, shortness of breath, fever, chills, and chest pains.

Shipping and Return Policy

How long does it take for prescription to be ready?

It typically takes 1-3 days to process all new and refill orders. Allow more time for transferred prescriptions or if your refills have ran out. Prescriptions can be mailed to you by USPS First Class mail (1 to 3 days). Expedited mail service is available. If you provide us with your email address, you will receive an electronic notification of delivery and tracking details.

Do you charge for shipping?

First-class mail is FREE on orders $50 and over. 
Orders less than $50 we charge $4.99
You can pay for expedited Priority mail (1 day). It must be requested when placing the order
Please be sure to notify us immediately if your address and phone number have changed.

What is your return policy on prescription drugs?

State regulations prohibit the return and resale of any prescription product. We encourage chemically sensitive patients to discuss any problems with their healthcare providers and thoroughly inquire about ingredients before filling a prescription from Wells Pharmacy. Our pharmacy staff inspects and packages your order thoroughly and carefully before shippping to you. Please check every order for completeness and accuracy once you receive it and inform us ASAP of any damage or issue.

Compounded Medication

What kind of packaging do you use?

Wells Compounding offers quality packagings that conform to requirements  established by FDA’s  title 21, Code of Federal Regulations. 

Most requested containers:
-> Topi-click
-> Ungator Jars
-> Mega-pumps
-> MD pumps
-> Ointment Jars
-> Amber glass
-> Oral syringes

Who prepares compounded medications?

Compounded medicines are made by trained and licensed pharmacists, intern pharmacists, and pharmacy technicians.

Are compounded medicines safe?

The Food and Drug Administration recognizes that the practice of pharmacy compounding is an important public health alternative for patients who require medication that is not commercially available, or not available due to drug shortages.

For example, pharmacy compounding may be required if a patient needs a customized medication without a certain dye due to an allergy. To ensure patient safety, compounding prescriptions must be prescribed by a licensed practitioner and compounded by a licensed pharmacy professional under the supervision of a pharmacist.

Compounding pharmacies must also comply with the regulations set forth by State Boards of Pharmacy. In addition, the products and supplies used by compounding pharmacies should come from FDA-registered and inspected facilities.

Does my insurance pay for compounded medicines?

Depending on your insurance plan you may be reimbursed by sending in a claim form. We suggest that you consult with your insurance provider for eligible benefits.

What are the uses of compounded medications?

Prescriptions that are not commercially available may be compounded for you.
Call us if you would like us to make a special compound for you - (909) 949-6889.
You may also use our online form to submit your inquiry to a compounding pharmacist

How do I use my compounds?

A pharmacist at Wells Pharmacy will consult you about the
1)  Use of the medication
2)  Directions for use
3)  Side effects
4)  Storage

It is important to note that Wells Pharmacy may not be able to provide you with information regarding medical indications, usage, contraindications, warnings, precautions, adverse reactions and drug-drug interactions of your compounded medications. This information is only available for FDA approved commercial drugs. It is your doctor’s responsibility to understand your medical condition and to inform you of  the safety and efficacy of any prescribed medications.

Wells Pharmacy is responsible for compounding the prescribed medications according to compendia requirements and pharmaceuticals that meet regulatory standards of quality, potency, and integrity.  Please contact your physician if you do not understand why you have received a compounded medication.